Frequently Asked Questions
Delivery
Nothing: standard shipping is free on all orders, whatever the amount. See our Shipping Policy.
We deliver to addresses in the United States. See our Shipping Policy.
The total estimated delivery time is 6 to 13 business days: 1 to 3 business days of processing and 5 to 10 business days of transit. Orders placed before 5:00 PM ET start processing the same business day. See our Shipping Policy.
Your parcel is delivered by USPS, UPS or FedEx. Your shipping confirmation email shows which carrier is handling your order. See our Shipping Policy.
When your order has been dispatched, we email you a tracking number and link. You can also use our Track your order page. No tracking information within 4 business days of your order? Contact us at support@valenta-fashion.com or through our contact page. See our Shipping Policy.
No. Every order is shipped Delivered Duty Paid: we pay all import duties and customs fees, so nothing is due on delivery. See our Shipping Policy.
If 20 business days have passed since you ordered and nothing has arrived, contact us at support@valenta-fashion.com or through our contact page. We open an investigation with the carrier and offer a replacement or a full refund. See our Shipping Policy.
Yes. Until your order is dispatched, cancelling is free. Email support@valenta-fashion.com with your order number as soon as possible. After dispatch you can still return your order within 30 days of delivery. See our Return & Refund Policy.
Returns & refunds
You can return an item within 30 days of the date your order is delivered. It must be unworn and unwashed, with all original tags attached, in its original packaging. See our Return & Refund Policy.
No. We never deduct a restocking fee, processing fee or administration fee. You receive the full purchase price of the returned item. See our Return & Refund Policy.
We pay return shipping for defective, damaged or incorrect items. For all other returns, the return shipping cost is yours. See our Return & Refund Policy.
Contact us at support@valenta-fashion.com or through our contact page with your order number, the items you want to return and the reason. Within 2 business days you receive a return authorization, the instructions and the return address by email. See our Return & Refund Policy.
We process your refund within 10 days of receiving your return. Your bank may need another 3 to 5 business days. Refunds always go to your original payment method. See our Return & Refund Policy.
Yes, for a different size or color, subject to stock, and without an exchange fee. If the item is no longer available, you receive a full refund instead. See our Return & Refund Policy.
Pierced jewelry and earrings, personalized items, and items marked as final sale cannot be returned. Bras, underwear, shapewear and swimwear can be returned when they are unworn, with the hygiene liner (where fitted) and all original tags attached. This does not affect your rights if an item arrives defective. See our Return & Refund Policy.
Contact us within 7 days of delivery at support@valenta-fashion.com or through our contact page, with your order number, a description and photographs. We offer a replacement, an exchange or a full refund and pay all shipping costs. See our Return & Refund Policy.
Payment
Major credit and debit cards, such as Visa, Mastercard, Discover and Diners Club, and the digital wallets Apple Pay, Google Pay and Shop Pay. The options available to you are shown at checkout. All payments are in U.S. Dollars (USD). See our Payment Policy.
Yes. Our website is secured with SSL encryption and payments are processed by Shopify Payments, which is PCI-DSS compliant. We never store your full card details. See our Payment Policy.
Payment is taken in full when you place your order. A temporary authorization hold is released automatically if an order does not go through. See our Payment Policy.
Privacy
Only to process and deliver your order, provide customer service, keep our store secure and, if you agree, send marketing emails. We do not sell your personal information. You can ask us to access, correct or delete your data at support@valenta-fashion.com or through our contact page. See our Privacy Policy.
About us
Valenta Fashion is an online store of Novus Invictus LLC, a limited liability company registered in Wyoming, United States, with its registered address at 30 N Gould St #31823, Sheridan, WY 82801. Novus Invictus LLC is the seller of every order. See our Terms of Service.
No, Valenta Fashion is online only. For questions, please contact us at support@valenta-fashion.com or through our contact page.
Email support@valenta-fashion.com or use our contact page. Our customer service hours are Monday to Friday, 9 AM to 5 PM (ET), and we reply within 24 hours on working days.