Payment Policy
This Payment Policy describes how you can pay at Valenta Fashion and how your payment is protected. It applies to all orders placed in the Valenta Fashion online store. Valenta Fashion is a trade name of Novus Invictus LLC, the seller of all products on this website.
Accepted payment methods
You can pay with the payment methods shown at checkout. These include major credit and debit cards, such as Visa, Mastercard, Discover and Diners Club, and the digital wallets Apple Pay, Google Pay and Shop Pay.
All payments are made in U.S. Dollars (USD). The payment options shown at checkout can differ slightly depending on your device and browser.
When you are charged
The full amount is charged when you place your order, and an order is only processed and shipped once that payment has come through. A declined, cancelled or failed payment means the order is not confirmed.
Your bank or payment provider may place a temporary authorization on your account while a payment is being verified. Such a hold is not a charge, and it disappears by itself if the order is not completed.
Prices and tax
Prices are listed in U.S. Dollars (USD) and can change without notice; you pay the price shown at the moment you order. If sales tax applies, the state and local amount is added automatically and shown at checkout before you pay. Standard shipping is free, and import duties are paid by us, as explained in our Shipping Policy.
Payment security
- SSL encryption: our whole website is secured with SSL, so everything sent between your browser and our store is encrypted.
- PCI-DSS compliant processing: payments are handled by Shopify Payments, which meets the Payment Card Industry Data Security Standard (PCI-DSS).
- No stored card details: we never store your full card details. They are handled directly by our payment processor.
Refunds
Refunds are made in line with our Return & Refund Policy. An approved refund always goes back to the payment method you used for your order, for the full purchase price, without a restocking or handling fee. We process the refund within 10 days of receiving your return. Your bank or payment provider may need a further 3 to 5 business days before the amount is visible in your account.
Declined payments
If your payment is declined at checkout, please check that your details are entered correctly and that there are sufficient funds on your card or account. If the problem continues, try another payment method or contact your bank. Banks sometimes block a first payment to a store they do not yet know, and a short call to your bank usually resolves this.
Disputed charges and chargebacks
If you think a charge relating to Valenta Fashion is incorrect or was not made by you, please contact us first at support@valenta-fashion.com or through our contact page. In most cases we can resolve the matter more quickly than a chargeback through your bank.
Fraud prevention
To protect our customers and our store, we may refuse, cancel or temporarily hold an order when a payment appears fraudulent, and we may ask for additional verification. We then contact you at the email address used for your order. If an order is cancelled for this reason, any amount already charged is refunded in full to the original payment method.
Related policies
Returns and refunds are described in our Return & Refund Policy, and delivery in our Shipping Policy. How we handle your personal information is set out in our Privacy Policy. Our Terms of Service apply to every order.
Contact information
Store name: Valenta Fashion
Company name: Novus Invictus LLC
Registered address: 30 N Gould St #31823, Sheridan, WY 82801, United States
Email: support@valenta-fashion.com
Phone: +1 307 310 8792
Contact page: Contact
Customer service hours: Monday to Friday, 9 AM to 5 PM (ET)
We reply to every message within 24 hours on working days.