Return & Refund Policy

If a piece does not feel right, you can send it back. This Return & Refund Policy explains how returns, exchanges and refunds work for orders placed in the Valenta Fashion online store. Valenta Fashion is a trade name of Novus Invictus LLC, the seller of all products on this website.

Summary

  • Return period: 30 days from the date your order is delivered
  • Return method: by mail to our warehouse in China, after we have sent you a return authorization
  • Restocking fee: none, we never deduct a restocking or handling fee
  • Return shipping: paid by us for defective, damaged or incorrect items, paid by you for all other returns
  • Accepted condition: new, unworn and unwashed, with all original tags and packaging
  • Refund: the full purchase price, to your original payment method
  • Refund time: within 10 days after we receive your return, plus 3 to 5 business days for your bank
  • Exchanges: available, subject to stock

Return period

You have 30 days from the date your order is delivered to request a return. The return request must be made within these 30 days. Returns requested after this period cannot be accepted.

Cancelling an order

As long as your order is still with us, cancelling is free. Send your order number to support@valenta-fashion.com quickly, and we stop the order and refund everything you paid. After dispatch a cancellation is no longer possible, but the return option below remains open to you.

No restocking fee

Returns are free of any restocking, processing or administration fee. An approved return is refunded at the full price you paid for that item.

Condition of returned items

To be accepted, a returned item must be:

  • Unworn, unwashed and unused
  • In the same condition as when you received it
  • Returned with all original labels and tags attached
  • Returned in its original packaging
  • Accompanied by your order number or proof of purchase

An item that comes back worn, washed, damaged or incomplete may be refused. We then explain why by email.

Who pays for return shipping

Defective, damaged or incorrect items: we pay the full cost of return shipping. Please contact us at support@valenta-fashion.com or through our contact page and we will arrange it for you.

All other returns, for example when you have changed your mind or the item does not suit you: the cost of return shipping is yours. The carrier and service you pick set this cost; we add no return fee of our own. Because returns travel to our warehouse in China, the cost is usually higher than for a domestic return and can be more than the price of a low-priced item. Please contact us before you ship, so that we can go through your options together.

Standard shipping is free, so no original shipping cost is ever deducted from your refund.

How to return an item

  1. Contact us at support@valenta-fashion.com or through our contact page with your order number, the item or items you want to return and the reason for your return.
  2. Wait for our email. Within 2 business days of your request you get a return authorization, the steps to follow and the full return address.
  3. Pack the item in its original packaging, with all labels and anything that came with it.
  4. Send the parcel as described in the instructions. We recommend a tracked service, and keeping your proof of shipment until your refund has been processed.

Return address

Returns are sent to our warehouse in China. We email you the exact return address with your return authorization, no later than 2 business days after your request. Please do not send a parcel before you have received a return authorization, as we cannot link an unannounced parcel to your order.

Refunds

When your return arrives, we check that it meets the conditions above. If it does, you receive the full purchase price of the returned item on your original payment method. The refund is processed within 10 days of receiving your return. Your bank or payment provider may then need 3 to 5 business days before the amount is visible in your account.

Should a return not qualify, you hear from us by email with the reason.

Late or missing refunds

If the timeframes above have passed, please check your account again and contact your bank or card issuer, as processing times differ between providers. If you still have not received your refund, contact us at support@valenta-fashion.com or through our contact page and we will look into it.

Exchanges

Would you prefer a different size or color? Exchanges are possible, subject to stock. Start an exchange in the same way as a return. Once we have received and checked the returned item, we send the replacement. Please allow up to 10 business days for processing, plus the delivery time in our Shipping Policy. There is no exchange fee. Out of stock in your choice? Then you get the full purchase price back instead.

Items with extra conditions

For reasons of hygiene, the following items can only be returned when they are unworn, with the hygiene liner (where one is fitted) and all original tags still attached:

  • Bras, underwear and shapewear
  • Swimwear

Items that cannot be returned

For reasons of hygiene and safety, the following items cannot be returned:

  • Pierced jewelry, earrings included
  • Custom-made or personalized pieces
  • Pieces shown as final sale or non-returnable on their product page

If one of these pieces reaches you defective or damaged, your rights stay the same: contact us at support@valenta-fashion.com or through our contact page and we sort it out.

Defective, damaged or incorrect items

Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery at support@valenta-fashion.com or through our contact page, with your order number, a short description of the problem and photographs of the item and its packaging. We then offer you a replacement, an exchange or a full refund, whichever you prefer, and we pay all shipping costs.

Misuse of this policy

Novus Invictus LLC may decline a return where an item has clearly been worn, washed or deliberately damaged before it was sent back. If so, we tell you why in writing and you can reply before a final decision is made.

Your rights as a consumer

Nothing here reduces your rights under U.S. federal law or the consumer laws of your state of residence. When an item is faulty, differs from its description or from what was advertised, the law gives you a remedy. Novus Invictus LLC, as the seller, is your point of contact for these rights, whoever made the product.

Related policies

Delivery times and shipping are described in our Shipping Policy. How we handle your personal information is set out in our Privacy Policy. Our Terms of Service apply to every order.

Contact information

Store name: Valenta Fashion
Company name: Novus Invictus LLC
Registered address: 30 N Gould St #31823, Sheridan, WY 82801, United States
Email: support@valenta-fashion.com
Phone: +1 307 310 8792
Contact page: Contact
Customer service hours: Monday to Friday, 9 AM to 5 PM (ET)

We reply to every message within 24 hours on working days.