Shipping Policy

This Shipping Policy explains where Valenta Fashion delivers, what shipping costs, and how long your order takes to reach you. It applies to every order placed in the Valenta Fashion online store. Valenta Fashion is a trade name of Novus Invictus LLC, the seller of all products on this website.

Summary

  • Delivery area: United States
  • Ships from: our warehouse in China
  • Shipping cost: free on all orders, whatever the amount
  • Processing time: 1 to 3 business days
  • Transit time: 5 to 10 business days
  • Total estimated delivery time: 6 to 13 business days
  • Duties and customs: covered by us, nothing to pay at your door
  • Tracking: sent by email for every order

Where we deliver

We deliver to addresses in the United States. Should our delivery area change, we will state it clearly on our website.

Where your order ships from

Your order ships from our warehouse in China. This is why the total estimated delivery time is 6 to 13 business days. Every order is sent with tracking.

Shipping costs

Standard shipping is free on all orders within the United States, whatever the order value. No shipping charge is added at checkout.

Sales tax

All prices on our website are in U.S. Dollars (USD). If sales tax applies to your order, the state and local amount is added automatically, and you see it at checkout before you pay.

Import duties and customs fees

Your order is shipped by our international logistics partners. Every order is sent Delivered Duty Paid (DDP), which means we take care of import duties, customs fees and clearance costs. Nothing is charged to you at delivery. If a carrier asks you for a payment relating to a Valenta Fashion order, please do not pay it and contact us straight away at support@valenta-fashion.com or through our contact page.

Processing time and cut-off

We process orders Monday to Friday, except U.S. federal holidays. An order placed before 5:00 PM ET goes into processing that same business day. Anything ordered later, at the weekend or on a federal holiday is picked up the next business day.

Processing takes 1 to 3 business days. In this time your order is checked, packed and handed to the carrier.

Delivery time

After dispatch, transit takes 5 to 10 business days. Together with processing, the total estimated delivery time is 6 to 13 business days from the day your order is placed.

These are estimates. Carrier capacity, customs clearance, weather or busy periods around holidays can occasionally cause a delay. If your order is noticeably delayed, we will keep you informed by email.

Carriers

Within the United States your parcel is delivered by one of our logistics partners: USPS, UPS or FedEx. The carrier depends on availability and the most efficient route. You will see which carrier is delivering your order in your shipping confirmation email.

Tracking your order

As soon as your order has been dispatched, we send you a shipping confirmation email with a tracking number and a tracking link. No tracking email 4 business days after you ordered? Let us know at support@valenta-fashion.com or through our contact page.

Orders in more than one parcel

An order with several items may be sent in separate parcels from different fulfillment locations, and the parcels may arrive on different days. You receive tracking information for each parcel. This never costs you anything extra.

Incorrect shipping address

Please check your shipping address carefully before you place your order, as you are responsible for its accuracy. If you notice a mistake, contact us immediately at support@valenta-fashion.com or through our contact page. As long as the order has not been dispatched, we can usually still correct the address. Once the parcel is with the carrier, a change can no longer be guaranteed, and an incorrect or incomplete address may lead to delays or additional shipping costs.

Damaged parcels

If your parcel arrives damaged, please take photographs of the packaging and the item and contact us within 7 days of delivery at support@valenta-fashion.com or through our contact page. We will arrange a replacement or a full refund, as described in our Return & Refund Policy.

Lost or delayed parcels

If 20 business days have passed since you ordered and your parcel still has not arrived, or your tracking says delivered but nothing reached you, please contact us at support@valenta-fashion.com or through our contact page. We will open an investigation with the carrier and offer you a replacement or a full refund.

Related policies

For returns and refunds, please see our Return & Refund Policy. How we handle your personal information is described in our Privacy Policy. Our Terms of Service apply to every order.

Contact information

Store name: Valenta Fashion
Company name: Novus Invictus LLC
Registered address: 30 N Gould St #31823, Sheridan, WY 82801, United States
Email: support@valenta-fashion.com
Phone: +1 307 310 8792
Contact page: Contact
Customer service hours: Monday to Friday, 9 AM to 5 PM (ET)

We reply to every message within 24 hours on working days.